From PR to Eternity

The Blog Council, the world’s leading forum for large companies to share best practices in social media, yesterday appointed Bob Pearson as the organisation’s new President. Bob previously worked as Vice President of Communities and Conversations at Dell, where he oversaw the company’s global social media efforts.

The Blog Council was setup in 2007 to give senior executives in charge of social media at the largest corporations in the world, a platform to share ideas and to learn best practices. The Council now has more than 40 members, including the Coca-Cola Company, Hewlett-Packard, Cisco Systems, and Microsoft.

I caught up with Bob to find out why he thinks blogs can benefit businesses.

How long have you been blogging?
I have been communicating online for many years, but I really started blogging during the last 3 years. I blogged a lot internally for Dell’s One Dell Way and Marketing Blog to reach Dell’s 80,000 employees and I did a series called ‘TechKnowledge’ on Direct2Dell where I interviewed leading experts about the future of technology. You can expect me to blog on a regular basis related to social media trends on the Blog Council’s blog.

Why did you start blogging?
It’ important to listen and learn with your customers, which is a two-way street. Blogging allows any of us to share a point of view and then listen to the comments. I have to admit I read every comment every time for my posts. You learn a lot from what people enjoy and, quite frankly, just as much when your post is greeted with silence.

How can businesses benefit from writing a blog?
This is a long list, but here’s a few key points.

• Customers are co-creating messages of brands everyday. If you aren’t communicating online, you aren’t really shaping your brand effectively.
• There are hundreds or thousands of conversations occurring everyday about a brand. At Dell, we could see 5-10,000 conversations per day. If you know what customers are interested in, your blogging can become a relevant part of the conversation.
• Blogging is really symbolic, in my view, of telling your story, which is also done well with video, photos, twitter, facebook and many other ways to round out how you share content.
• Overall, it’s really a company’s approach to joining in the conversation that matters the most. Customers can see who really cares and, most importantly, who is trying.

What concerns do businesses have about blogs – and why?
I would flip that around. What concerns should businesses have about how their brands are being shaped without their knowing it? What issues do they not know about due to a lack of strong blog monitoring? How well is a company preparing for a future where 500,000 new people go online everyday for the first time in their lives? Social media is a new discipline that is transforming how we speak with customers, how we conduct e-commerce and how we unlock the knowledge of our employees. The leaders are realising their social media strategy may start with a blog, but this is only a first step.

Should every business blog?
Yes. Every business has conversations with its customers via the phone and in person. Why not via a blog? In a few years, this question will sound like “should every business have a website?” Of course so. Same with a blog.

Which blogs do you particularly admire?
I enjoy reading Jeremiah Owyang’s Web-strategist. If I want to listen to a podcast, I think Neville Hobson and Shel Israel do great work. If I want to see what the world is saying, I look at my customised Netvibes screen or my new Tweetdeck summary.

How do you think Twitter has affected the blogosphere?
Twitter is making people think, which I love. Twitter is showing us that people are willing to follow accounts where they can get information they want at their convenience. Unlike email, which shows up in your inbox whether you like it or not, you have a choice on Twitter to visit or not visit a site. Someday, people will receive the content they want wherever they want it, e.g. Twitter, Facebook, Plaxo, LinkedIn, MySpace and they will receive it all at the same time. It will redefine how we distribute content. For example, if I want an update from Starbucks, I might want to only receive it in Twitter and if that can be done, I’m in. If I’m looking for a new bike, maybe I only want updates that contain reviews and new videos delivered to my Facebook account for a certain period of time. So, give Twitter a lot of credit for opening up new ways to reach people effectively. Its power goes well beyond the fact that it is a microblogging tool.

Follow Bob on Twitter: @bobpearson1845

(Please note that this interview was previously posted on the Speed Communications blog)